Casino99 Terms & Conditions — The Complete Guide

1 General Terms & Conditions

Welcome to Casino99. These Terms & Conditions apply to the use of the Casino99 platform, including the website, mobile app, and all related services. By registering or using our services, you are deemed to have fully accepted these Terms & Conditions.

If you disagree with any part of these Terms & Conditions, please refrain from using any Casino99 services. Casino99 reserves the right to update these Terms & Conditions at any time. Changes take effect upon publication and users will be notified via email or platform notification.

2 Account Registration & Eligibility

The following conditions must be met to open an account on Casino99:

• Must be at least 18 years Minors are strictly prohibited from opening an account.
• Online gaming must be legally permitted in the country where you reside.
• Each individual is only One account per person. If multiple accounts are found under the same individual, all accounts will be closed.
• You must provide accurate and truthful information when registering. Providing false information may result in account termination.
• You are responsible for keeping your account password confidential. You are solely responsible for all activity that occurs on your account.
• Casino99 may request identity verification documents (NID, passport, etc.) at any time.

3 Deposit & Withdrawal Policy

The following rules apply to deposits and withdrawals on Casino99:

• Minimum Deposit: BDT 100 (one hundred taka). The maximum limit varies by payment method.
• Minimum Withdrawal: BDT 500 (five hundred taka). Your account must be verified at the time of withdrawal.
• Casino99 processes withdrawals only to payment methods registered in the account holder's name. Funds cannot be sent to third-party accounts.
• Withdrawal processing time is typically 1–24 hours. Additional time may be required if verification is pending.
• Transactions can be made via Mobile Banking, Nagad, and Rocket. Cryptocurrency payments are also accepted.
• Casino99 reserves the right to suspend transactions in cases of suspected money laundering or suspicious activity.

4 Bonus & Promotion Terms

All bonus offers on Casino99 are subject to specific terms and conditions. Please read the relevant terms carefully before claiming any bonus.

• Welcome Bonus: Applicable to first deposit only. This offer is available once.
• Wagering Requirement: Bonus amounts typically require a 20–30x wager before withdrawal is permitted.
• Winnings from bonuses can only be used on specific games. Not all games contribute equally toward wagering requirements.
• Casino99 reserves the right to modify or cancel any bonus offer at any time without prior notice.
• Only one bonus may be claimed per device, IP address, or household.
• If bonus abuse (arbitrage betting, bonus strapping) is detected, your account will be suspended.
• Free spins are typically valid for 7 days and will be automatically cancelled upon expiry.

5 Gaming Policy & Fair Play Guarantee

Casino99 uses certified Random Number Generator (RNG) technology to ensure fairness across all games. Every game outcome is entirely random and not predetermined.

• If a technical error occurs during a game, the bet for that round will be voided and the amount will be refunded.
• In Live Casino games, the dealer's decision is final. Video footage is recorded and retained.
• Casino99 employees are not permitted to place bets on the platform.
• Any winnings obtained by exploiting software or system errors will be considered void.
• The RTP (Return to Player) rate for all games is displayed on the respective game page.

6 Prohibited Activities

The following activities are strictly prohibited on Casino99. If detected, the account will be immediately closed and the balance may be forfeited:

• Creating multiple accounts or using another person's account.
• Creating artificial betting patterns to abuse bonuses.
• Hacking, phishing, or any form of cyber attack.
• Using the platform for money laundering purposes.
• Using automated bots or software to play games.
• Attempting to collude with other players to influence game outcomes.
• Impersonating a Casino99 employee or representative.

7 Account Closure & Suspension

Casino99 may suspend or close an account under the following circumstances:

• Violating these Terms & Conditions.
• Failing identity verification or providing false information.
• If suspicious financial activity is detected.
• Upon submitting a self-exclusion request.
• An inactivity fee may apply to accounts that have been dormant for an extended period (12+ months).

Users may request account closure at any time. Any outstanding balance will be returned through the designated process.

8 Responsible Gaming

Casino99 believes gaming should be a source of enjoyment, not addiction. We are committed to the mental and financial well-being of all our players.

• Deposit Limit: Set daily, weekly, and monthly deposit limits.
• Self-Exclusion: You can exclude yourself from the platform for a set period of time.
• Reality Check: You will receive periodic reminders about your gaming session duration.
• Cooldown Period: You can take a 24-hour break from gaming.

If you feel that gaming is having a negative impact on your life, please contact our support team or Responsible Gaming Please read the page.

9 Intellectual Property Rights

All content on the Casino99 platform — including logos, designs, graphics, software, text, and other materials — is the intellectual property of Casino99 or its licensors. Copying, distributing, or using any content for commercial purposes without prior authorization is strictly prohibited.

10 Limitation of Liability

Casino99 is not liable for any losses resulting from technical issues, internet disruptions, third-party software errors, or other similar causes. However, any financial loss directly caused by Casino99's own error will be compensated.

• Casino99 is not liable for any direct or indirect losses, including loss of profits, loss of data, or similar damages.
• Any disputes will be resolved in accordance with the applicable laws of Bangladesh.
• Casino99's total liability shall in no circumstances exceed the amount you have deposited.

11 Privacy Policy

Casino99 is committed to protecting your personal information. To learn more about how we collect, store, and use your data, please visit our Privacy Policy Please read the page. Our Privacy Policy applies alongside these Terms & Conditions.

12 Contact & Complaints

If you have any questions or complaints regarding Casino99's Terms & Conditions, please contact our 24/7 support team. We are always ready to assist you.

After a complaint is submitted, Casino99 will provide an initial response within 5 business days and a final resolution within 30 days.