Gaming is for fun — not for stress. Casino99 believes every player should know their limits and play with a clear head. Find everything you need here about responsible gaming tools, guides, and support.
Casino99 is more than a gaming platform — it's a responsible community. We're committed to ensuring every player can enjoy gaming safely and with full awareness.
Set your own cap on daily, weekly, or monthly deposits. You can adjust this at any time from your account settings.
If you feel the need, you can exclude yourself from your account for anywhere between 24 hours and 6 months. This takes effect immediately.
Set a maximum time limit for each gaming session. When time runs out, you'll receive an automatic reminder and your session will end.
You can opt out of all promotional offers and bonus notifications at any time. Stay focused on the games without the distractions.
If you lose more than a set amount, your account will be automatically locked. This tool is the most effective way to protect yourself from financial harm.
Casino99's trained support team is available 24/7. If you have any concerns about your gaming, reach out via live chat or email at any time.
Responsible gaming means enjoying gaming knowingly, mindfully, and within your financial means. At Casino99, we believe gaming is a form of entertainment — it should never be treated as a source of income or a solution to problems. Following responsible gaming principles means protecting not just yourself, but also your family and loved ones.
Online gaming is growing rapidly in popularity across Bangladesh. Thousands of players enjoy Casino99 every day. However, a small number of users sometimes spend more time or money than they intend to. Our responsible gaming tools and guidelines are designed specifically to help prevent that.
Keep in Mind: Gaming is always meant to be entertainment. If you lose, don't be disheartened — remember your limits and take a break when you need one.
We don't always recognize when gaming is becoming a problem. If you notice any of the following signs, it's important to take caution and make use of Casino99's responsible gaming tools:
Spending beyond your means or borrowing money to play.
Skipping sleep, meals, or work to spend time gaming.
Feeling angry, frustrated, or depressed after a loss.
Hiding your gaming from family or friends.
Chasing losses by continuing to play in an attempt to recover lost money.
Being unable to stop playing even when you want to.
If you notice any of the above signs in yourself, take a break immediately and get in touch with our support team.
Casino99 provides a range of responsible gaming tools for all its members. These tools are easily accessible from your account settings:
Set maximum deposit limits on a daily, weekly, and monthly basis. Lowering your limit takes effect immediately; increasing it requires a 24-hour waiting period.
Instant EffectSet a maximum amount in BDT you're willing to lose over a given period. Once that limit is reached, your session will automatically end.
Automatic ProtectionSet a time limit for each gaming session. Once the time is up, pop-up reminders and automatic logout ensure you take that break.
Time AwarenessTake a voluntary break from 1 day up to 6 weeks. During this period, you will not be able to log in and no promotional emails will be sent.
Voluntary BreakBlock your account for anywhere from 6 months to permanently. Once this step is taken, the account cannot be reactivated before the chosen period has ended.
Permanent ProtectionStay completely free from bonus offers and promotional messages. This tool is especially effective at reducing temptation while gaming.
Focus ProtectionThe first step toward responsible gaming at Casino99 is knowing yourself. Ask yourself the following questions honestly:
If your answer to any question is "No", please speak with our support team.
Before each gaming session, write down — mentally or on paper — how much in BDT you're willing to spend. Don't go beyond that limit. You can automate this at Casino99 by using the deposit limit feature.
Decide in advance how long you'll play each day. Never let gaming take priority over sleep, meals, or time with your family.
Don't place larger bets out of anger or frustration after a loss. Avoid the "I'll win it back next time" mindset. Chasing losses almost always leads to further losses.
Take at least a 10–15 minute break every hour. Get up, walk around, drink some water. These short breaks keep your mind clear and help you avoid impulsive decisions.
If you're struggling with gaming, don't be ashamed to ask for help. Casino99's support team and professional organizations are always ready to assist you.
Casino99 strictly prohibits anyone under 18 from accessing the gaming platform. Age verification is mandatory at registration. We also recommend using parental control software on your devices if you have young children at home, to prevent them from accessing sites of this nature.
Family Protection: Never share your login details with children or minors. Always log out when you're done playing.
Alongside our responsible gaming tools, Casino99 encourages anyone struggling with gaming addiction to seek help from professional organizations. If you're going through a difficult time, speak openly with a mental health professional, counselor, or someone you trust in your family. There's no shame in it — asking for help is a sign of courage.