Casino99 Privacy Policy — Our Commitment to Protecting Your Data

1 Introduction and applicability

Casino99 (referred to as "we", "us", or "the platform") takes your privacy seriously. This Privacy Policy applies to all users of our website, mobile app, and related services.

Casino99's Privacy Policy is built in line with international data protection standards. We believe every user deserves full transparency and control over their own data.

By using Casino99's services, you consent to the data processing described in this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the service and contact our support team.

2 What data we collect

Casino99 collects information in several ways. Details are provided below:

Information collected at registration:

• Full name, date of birth, and gender
• Email address & mobile number
• Residential address and country
• User's preferred language and currency

For identity verification (KYC):

• A copy of your National ID (NID), passport, or driving license
• Selfie or live photo (to verify your age and identity)
• Proof of address document (bank statement or utility bill)

Financial information:

• Payment method details (Mobile Banking number, Nagad number, bank account information)
• Transaction history and amounts
• Deposit and withdrawal records

Automatically collected data:

• IP address & device type
• Browser information and operating system
• Session timestamps, page visits, and click patterns
• Cookie and session data
• Referral source (which page or link you came from)

3 Purpose of data use

Casino99 uses your information only for specific, legitimate purposes. The various purposes are outlined below:

4 Cookie Policy

Casino99's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve site functionality.

• Essential cookies: Required for login sessions, security, and core functionality. These cannot be disabled.
• Functional cookies: Remembers your language, theme, and preferences. Some features may be unavailable if disabled.
• Analytics cookies: Used to understand site performance. All data is fully anonymized.
• Marketing cookies: Active only with your consent. Used to show you relevant offers.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may prevent you from logging in or playing games on Casino99.

5 Data sharing & third parties

Casino99 does not sell, rent, or trade your personal data. However, in certain circumstances, information may be shared with trusted third parties:

• Payment processors: The necessary information is shared with the payment gateway to complete transactions.
• Identity verification services: Licensed service providers are used for KYC verification.
• Technology partners: Selected technology providers for site management and analytics.
• Legal authorities: Data may be disclosed in compliance with legal orders from courts or regulatory authorities.
• Anti-money laundering: Suspicious financial activity is reported to the relevant authorities when detected.

6 Data retention period

Casino99 retains your data only for as long as necessary. Once the retention period expires, your information is securely deleted or anonymized.

• Account information: For the duration of active account use and 5 years after closure.
• Financial transaction records: 7 years as required by legal obligations.
• KYC documents: 5 years after verification, or as required by regulatory obligations.
• Cookie and session data: At session end or up to 13 months.
• Support conversations: Deleted 3 years after last contact.

7 Your Rights

Under Casino99's Privacy Policy, you have the following rights over your personal data:

• Right to Know: You can find out exactly what data we hold about you.
• Right to rectification: You can request corrections to inaccurate or outdated information.
• Right to erasure: You can request deletion of your data under certain conditions.
• Right to restrict processing: You can restrict the processing of your data in specific cases.
• Right to data portability: You can request a copy of your data.
• Right to object: You can object to your data being used for marketing or analytics purposes.
• Right to withdraw consent: You can withdraw your marketing consent at any time.

To exercise any of the above rights, email our support team. We are required to respond within 30 days.

8 Security measures

Casino99 follows the highest industry security standards to protect your data. Our security framework includes:

• 256-bit TLS/SSL encryption — applied to all data transmissions
• Dual-layer firewall protection and intrusion detection system
• Regular security audits and penetration testing
• Staff access to data is granted on a minimum necessary basis
• 24/7 monitoring system for suspicious activity
• Two-factor authentication (2FA) support

9 Children's privacy

Casino99 is strictly for users aged 18 and above. We do not knowingly collect data from minors. If you believe a minor's information has been collected in error, please notify us immediately — the data will be deleted and the account closed.

10 Policy changes

Casino99 may update this Privacy Policy at any time. For significant changes, you will be notified via your registered email or a platform notification. Updated policies take effect from the date of publication. Please check this page regularly.

11 Contact

For any privacy-related questions, complaints, or requests to exercise your rights, please get in touch with us. Our data protection team is always ready to help.